Frequently Asked Questions
Everything you need to know about your House of Carats experience.
What materials are used in House of Carats jewelry?
We specialize in premium lab-grown gemstones and high-quality precious metals, including 14k and 18k solid gold, as well as rhodium-plated sterling silver for lasting brilliance.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. Tracking information is provided for every order.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made pieces and engraved items are final sale.
Do you offer a warranty on your jewelry?
Yes, all House of Carats jewelry comes with a 12-month limited warranty covering manufacturing defects. This does not cover normal wear and tear or accidental damage.
How can I find my correct ring size?
We provide a comprehensive Size Guide on our website. Alternatively, you can request a complimentary physical ring sizer to be mailed to your home before placing an order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.